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PRIVACY POLICY

ABOUT THIS POLICY

The Promotions Factory (Aust) Pty Ltd administers and manages the CIBO Espresso merchandise website ("Website") on behalf of CIBO Espresso.

CIBO Espresso and TPF Think Pty. Ltd (collectively, "we") are committed to protecting your privacy and ensuring all customer information is kept strictly confidential and in accordance with Australian privacy laws.

This policy sets out how we collect, use and disclose your personal information. By accessing or using the website, you agree to the collection, use and disclosure of your personal information in the manner described in this policy.

WHY WE COLLECT PERSONAL INFORMATION

We collect personal information in order to deliver products or services you order from us, to improve our goods and services and your customer experience and to save you time re-entering details each time you order from us. We may also collect information for purposes including to:

Unless you have prior consent, you must not copy, reproduce, modify, distribute, imitate, publish, commercially exploit or link to or deep-link into this website.

INTELLECTUAL PROPERTY RIGHTS

All material contained within this website including but not limited to any and all trademarks, service marks, literary or artistic works, designs and products are owned by or are licensed to TPF Think Pty. Ltd and/or CIBO Espresso, and subject to copyright and other intellectual property protection. Brands, logos, images and tag-lines are registered or unregistered trademarks owned or used under licence by TPF Think Pty. Ltd and/or CIBO Espresso.

  • better understand customer requirements and preferences:
  • protect against fraud or theft:
  • the customer does not meet age requirements;
  • provide offers that are of greater interest or benefit to you

WHAT INFORMATION WE COLLECT

In most cases, we collect your information directly from you when you register your details, place an order or provide feedback to us, whether online, via email, by phone or in writing. The information we collect includes:

  • your name;
  • your address, delivery address, phone number and e-mail address;
  • other information about your orders; and
  • records of any communications you have with us.

We also seek credit card details to process payment but will not store credit card details.

WHO WE SHARE YOUR INFORMATION WITH

We will often need to provide your personal information to CIBO Espresso and to third parties who assist us in delivering our products and services including delivery companies, financial institutions, web-hosting organisations and information technology service providers.

We will not use your information for marketing purposes without your consent.

When your personal information is disclosed to third parties, we will only authorise them to use your personal information for the purpose(s) that we supplied it to them, and we will ensure that they undertake to protect your privacy.

We may also need to disclose your personal information to government authorities if required by law.

ACCESS

Each time you visit the Website our server collects some anonymous information, known as click-stream data, including the type of browser and system you are using, the address of the site you have come from and move to after your visit, the date and time of your visit, and your server's IP address.

We may collect this information for statistical purposes to find out how the Website is used and navigated, including the number of hits, the frequency and duration of visits, most popular session times. We may use this information to evaluate and improve the Website performance.

CLICKSTREAM DATA

It is your responsibility to maintain the confidentiality of your password and account and all activities that take place under your password or account. If you will be using a shared computer ensure that you logout of your account at the end of each session. If you believe that there has been a security breach or misuse of your password or account, please let us know immediately via email to cibo@tpf.com.au.

The Website Organisers will not be liable for any loss or damage that may occur as a result of your failure to comply with this clause.

COOKIES

A Cookie is a piece of information that our web server may send to your machine when you visit our site. The Cookie is stored on your machine, but does not identify you or give us any information about your computer.

A Cookie helps us recognise you when you re-visit the Website and to co-ordinate your access to different pages of the Website. With most Internet Browsers, you can erase Cookies from your computer hard drive, block all Cookies, or receive a warning before a Cookie is stored. If you want to do this, refer to your Browser instructions or help screen to learn more.

LINKED SITES

We are not responsible for the privacy practices of sites linked to the Website via hyperlinks, banner advertising or other means. Please take care at all times to check whose site you are visiting.

CHANGES

This policy may change over time. If so, the updated policy will be published on the Website. We recommend that you check back to the privacy policy from time to time to keep up to date with any changes.

COMPLAINTS AND ENQUIRIES

If you wish to make a complaint or have any comments or queries about our privacy policy, please contact us at cibo@tpf.com.au.