Thank you for visiting, for any assistance, please refer to the below information.

To learn more about our Terms & Conditions for the use of the Parmalat "Milk The Rewards" website, please click here.

  1. Select your desired product category from our home page (once you have logged in).
  2. While browsing the product range, please click "ADD" for the item to be added to your Shopping Cart for a quick purchase or alternatively, please click on the image of each product to learn more information on each product.
  3. Your shopping details will be automatically updated once you have clicked "ADD".
  4. You may then click "View Cart" to finalise your order or "Keep Shopping" to continue viewing and purchasing other reward items.
  5. At any stage you can click "View Cart" (top right corner of our store) to finalise your order.
  6. To remove an item from your cart, simply click on the "X" icon within your Shopping Cart.
  7. Once your items have been added to your cart, please click "Checkout".
  8. Please finalise your contact and delivery details. Your total points amount is shown to the right of your screen.
  9. Once everything is confirmed, please click "Submit Order" to finalise.

An order confirmation will be emailed to you once your order is placed. Please keep this handy for any future queries or assistance relating to your order.

Please note the below delivery timings:

APPLIANCES, EDUCATIONAL, SCHOOL CANTEEN & SPORTING reward items: delivery within 4-6 weeks from your order date. Please note for custom made items such as marquees, market umbrellas or banners, we require your logo to be able to proceed with production. Our Support team will be in contact to finalise & advise delivery information once artwork is finalised and the item has gone in to production.

All items (excluding gift vouchers) will be delivered via Australia Post, Star Track Express or a different courier via a 3rd party supplier. For any queries or assistance with the delivery of your reward(s), please contact our Customer Support Team for assistance.

Please note the rewards offered on this website are produced & supplied by various suppliers. If you have ordered more than 1 reward item within your order, please note these will arrive to you in separate deliveries as products are dispatched from various locations throughout Australia.

Delivery will be attempted throughout business hours and a signature will most likely be required. Should you be unavailable at various times throughout the day, please advise a specific location at your school (eg: Reception) that someone will be able to accept delivery. Please include this location within your delivery details at checkout.

If the freight carrier is unsuccessful in delivery to you on more than one occasion, the package may be returned to our warehouse in Victoria. In the unlikely event that this occurs, we will need to contact you to discuss re-delivery.

For any details on your account, please click "MY ACCOUNT" at the top of our website. Here you can view your school information, change your password, view your points history as well as your order history. For any further information, please contact our Customer Support Team for assistance.

We hope you like the range of rewards available and hope to see you again soon as items will be introduced regularly. While we endeavour to keep our Appliances range up to date, unfortunately items may be out of stock or replaced by a different model from time to time by supplier(s). Should this impact your order, our Customer Support Team will be in touch to discuss this further with you.

Please choose your items carefully as we are unable to exchange or return a reward item due to "change of mind".

Please refer to the sizing charts available on each Teamwear product page. Items are made to order & we are unable to exchange various sizes should they not fit once delivered.

Should a reward item be faulty or damaged on arrival to you, please contact our Support Team for assistance. A Return Authority (RA) number will be arranged by our various suppliers (depending on the reward item). Our supplier(s) may require an image of the product prior to an RA number being issued – our Support Team will assist where possible.

For any such cases, we require item(s) to be returned to us within 30 days of your order date. Where possible, all products should be packed in the original packaging. All products returned will be inspected.

We suggest returning your item(s) by Recorded Delivery, Registered Post or your local equivalent as we cannot accept any liability for goods lost in transit.

TPF & Parmalat are committed to protecting your privacy and ensuring all customer information is kept strictly confidential and in accordance with Australian privacy laws, including the Australian Privacy Principles under the Privacy Act 1988.

To learn more about our Privacy Policy, please click here.

For any assistance placing your order, you can reach our Support Team via Email or Phone:

Email Us

1800 118 221

Customer Support is available between 9am – 6pm (AEST) Monday to Friday.

Parmalat "MILK THE REWARDS" Program is managed by TPF Think. For any assistance, feedback or product suggestions, please contact us here.